Frequently asked questions
How Carmy AI helps you diagnose and fix car problems yourself.
What is Carmy AI?
Carmy AI is an AI-powered virtual mechanic that helps DIY car owners diagnose vehicle issues, estimate repair costs, and follow step-by-step repair instructions tailored to their make, model, and year.
How does Carmy AI diagnose car problems?
You describe symptoms in plain language, paste OBD fault codes, or upload a photo. Carmy AI asks focused follow-up questions and ranks the most likely causes using professional repair databases and known issues for your exact vehicle.
Do I need to be a mechanic to use Carmy AI?
No. Carmy AI is built for DIY car owners. It avoids unnecessary jargon and explains severity, whether it is safe to keep driving, and what tools you need before you start a repair.
Can Carmy AI help me fix my car myself?
Yes. When a repair is DIY-friendly, Carmy AI provides numbered instructions with required tools, safety warnings, and vehicle-specific specs such as torque values and fluid capacities. You can also use cost estimates to decide whether to DIY or take it to a shop.
Does Carmy AI work with my car make and model?
Carmy AI is designed for a wide range of passenger vehicles. After you add your car — by license plate where supported, or by manual make, model, and year — answers are grounded in data for that specific vehicle.
Can I look up my car by license plate?
Yes. License plate lookup is supported in the UK, France, Finland, Ireland, Sweden, the Netherlands, Italy, Spain, and Germany. If your country is not supported yet, you can enter your vehicle details manually.
Is Carmy AI free?
Yes. Carmy AI has a free plan to try the product on one vehicle with limited conversations. Plus and Pro plans unlock more vehicles and higher conversation limits for households and power users.
How is Carmy AI different from a generic chatbot?
Carmy AI is built for automotive diagnosis and repair. It uses vehicle-specific repair data, cost estimates, photo analysis, and guided troubleshooting instead of generic web advice that may not match your car.
How do I contact Carmy AI support?
Use the contact form at carmy.ai/contact to reach the Carmy AI team with support questions, feedback, or partnership requests.